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Reply To: not happy with SG’s deposit approach

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#739854
Anonymous
Inactive

Hi there,
Let me step in here as well. I am going to have to double check this, but I think that this 24 hour thing is stated in the terms agreed to when making the deposit with Au Xchange. If I am incorrect, I will come back and say so.
Having said that, it is not our policy to not let a person deposit and play with the money they have deposited. We are simply asking for some proof of ID before we allow a withdrawal and in most cases before we let anymore deposits come in. We’re just looking out for the player, ourselves and most importantly these days, the processor, which we are commited to keeping happy.
While this may lose some players in the short term, a healthy and long-lasting processing solution is the best for both of our long-term goals.
Thanks and I’ll check on that term.
J