Quote:
From our end we are seeing that some of our players are having trouble depositing whereas others do not seem to have an issue. There is no common pattern however to show why one player is able to make a purchase whereas another can’t.
Doh! :1Dopey:
Yaniv you guys have access to the backend data. You can therefore SEE what is working and what is not.
Here’s an idea…. Why not find out which methods are working and drum roll….. Contact the people who are NOT getting payments through and suggest THEY use the methods/cards/payment mechanisms that ARE working. If you are PROACTIVE then maybe we can get the players playing again.
If your retention team just sits back and says “ehhhh some people can play and some cant, nothing we can do” then many of us will starve.