Hi again all,
God bless you Satya ….. not for agreeing with me …… but for recognizing the importance of
The existing player is most valuable and needs to be taken care off. Solving his problem or issue is a basic necessity. But reps shouldn’t hesitate in comping a token amount in order to keep the player in good humor. Most players know the casino wins at the end of the day and the probability of getting lucky and winning is rare. But they would stick to a casino which they think has taken care of them well.
you’ll go far in this industry if you’re willing to back up such a statement with your time when ……. the time comes that you’re asked to address such a situation …… and you do so in a timely fashion. ……
btw: … in regards to such matters ….. hats-off to Renee of Rewards Affs who has at this very instance …… been doing just that for me and the player I am representing.