Hi Donna.
Well I’m I can only assume you were speaking of my post when you referred to the Prof … (praise for being associated with Caesar)
if that’s the case (or not) I cannot agree more about live support. In most cases .. they don’t know jack about any situation and rarely even have the endorsement of their superiors to comp a player that should be comped regardless of their complaint.
somebody spends $1000s of dollars a month ….. THAT customer is right! regardless of their complaint. Anybody who knows anything recognizes in almost all cases regarding such a player … that they’ll make the money back in no time.
sadly ….. most don’t have the sense to see the big picture.
I’d like to add that in the few instances where such a player is recognized immediately and made happy … they almost insure they’ll have that player for months if not years ahead.