antoine wrote:
Cryptologic casinos also do this so it’s nothing new.
And most casino’s do not …
shay wrote:
Every player who registers with us receives the utmost attention, emails, promotions and care. Especially dormant players as stated above.
:terms:
Get21 are supposedly in startup phase – alienating customers and getting negative feedback is a stupid thing to do.
Sure, when you’ve got 100,000 customers and the database is groaning under the weight of all your active players then you can start culling … but why the hell would you alientate a percentage of customers that have gone through the process of signing up to you ?
Sure – write to them by all means – but change your message and work on encouraging them with promotions of all the games – otherwise it’s customer “abuse” not customer “care”.