It isn’t right from a customer service viewpoint … but it is right that they’re sending the message and intend to charge the fee.
I replied back to them saying that it was a bad feeling to get this message and that they should use the carrot (temptation) rather than the stick (a fine) as they’ll lose any and every player that they fine.
Well – I certainly wouldn’t play there again if I lost my cash as a “service charge”.
😡
I got this pithy canned response back
Thank you for contacting our Customer Service!
Regarding your previous message, please feel free to send us your comments about your experiences in our casino.
They would help us to give all our customers a better quality service to fulfill your expectancies.
Thank you,
Genevieve
Perhaps it’s a cultural clash – but I had no feeling that my comments had been listened to – and it certainly alienated me as a customer – and I’m an affiliate !!
The weird thing is – if you login to Get21 – the site is almost empty at all times with around 10-20 players milling about and often only 1 cash game actually running … it’s hardly overloaded with players.
So why do they feel it’s appropriate to put off exisiting customers ?
:crazy: