Service Level agreements for certified members, like a code of practice.
Like they should respond to requests within time period X.
Then you can also run a “Bullshitometer” (TM).
That way we can keep track each month of who is responsible for the biggest heap of dwang and send them an artifical cow pattie (or a fresh one if anyone here lives on a farm).
Pardon my cynicism. Woke up to no payments again. Bad mood.