bb1 you are absolutely correct for about 50% of the reason…
This is also a security measure. I will give an example of why this occurs:
Say the player deposits $10,000 via click2pay, then wins $20,000 in our casino, and withdraws via ACH. Once they got their money they then went and charged back the $10,000 deposit through click2pay. The player now has $30,000 and click2pay is out that $10,000.
To stop this from happening, the casino let’s the player withdraw the original deposit amount back to their click2pay account, and the remainder to any account/method they choose (that is available at the time).
This aims at preventing fraudulent transactions.
Unfortunately the $1500 rule is not by our choice. This one was decided by Click2Pay.
These rules are set up by eCogra and are in agreement with the various ewallets/payment methods we have.
Guys I am on your side and am doing everything I can to help in this situation. I know it sounds like the short stick but as I said previously, we ARE working around the clock to get something long term available.
Sorry I couldn’t blow it all out of the water bb1. (I’m not sure if it’s coz I’m so tired or hungry or both, but I even nearly wrote your name as bbq instead of bb1 ZZZZzzzzz)