You are all correct.
If you are coming from the USA, however, you will not be downloading the playtech version you will be downloading an odds on version and they do, in fact, give you English support…. and it is for US players only.
You are also correct that some of the players have had big problems from this group recently. I will credit them with getting many of these issues resolved but it is taking a very long time. I think that the players must have a click2pay account to be able to play from the US at this time.