Hi Daera and AbsoluteBet,
Many thanks for your posts and enquiry. We certainly have not reduced staff. 
May I ask which of our email addresses you sent your emails to? Will look into why you didn’t receive a response. Emails received over the weekend may experience some delays in receiving a reply as our offices are closed Saturday and Sunday, however all other times should be as per usual.
Once again, please do send me the email address you sent your original emails to or perhaps forward your emails to me at [email protected] and I’ll be happy to look into it.
Thanks again for your post.
Kind regards,
Sara