Yes, their customer service has been superb! In most cases you get response within 5 minutes!
In their statement they say: “eUKhost LTD is run from our base office located in County Durham, UK”. When you sign a hosting agreement it says that they only oblige the UK laws. Their servers are located in the UK, Germany and the US, yon can specify the desirable locations for your domains. Of course, their basic packages do not provide you with the same service as a dedicated server in an established and well reputable company, but the price here is tens times cheaper. In the current situation who can be sure of the future profits when even the oldtimers in CAP are selling their sites for cheap?… Can anyone be sure that you’ll be able to earn back thousands of $$ to justify expenses for an expensive server hosting? If my shared sever is not overloaded, if the uptime is good- that is all I need! So far I have been happy with a shared server. If the online gambling case is lost, at least I will not lose much.