How do you guys (and gals) handle these things?
Be straight up.
In fact I act as an advocate for my players and if I get too many complaints – or any rogue issues – then the program is dropped. In this case though I assume that is slow service, rather than a REAL BAD issue.
However, I’d tell them straight up that you do not feel confident endorsing their site with the current service levels. And I would be thinking about dropping them altogether if you feel that bad about it.
If they’re letting players down – then you’re letting players down by recommending them.
As an aside I was approach by a major internet sportsbook who have a reputation for being shoddy in the customer service – again not fraudlulent – just very slack on the service.
They were prepared to put a fair sized “pre-paid advertising” run – but we couldn’t get to agreement – even though they assured me that things had changed.
The sticking point was that I wanted a clear escalation path that I could take my visitors issues if/when they had problems there – and I explained that this was because of their reputation.
I wanted managers and directors names – email addresses – and phone numbers – and a written assurance that they would not fob me off when I came calling seeking a resolution.
When it came down to it :
– that was either too much trouble for them to collect
– or they knew damn well they still had (and have) service issues.
And you know what – I did not regret giving them the flick and missing out on the cash at all – quite the opposite when I see complaints about them in other forums
:tongue: