What a party is going on here… From bonusgeek claiming that we’re robbing, an other one saying that we’re responsible if a fraudulant player is doing a chargeback and other people saying that it’s our fault if they go into a negative balance… Other claiming that we should be the one taking the hit for a fraudulant player…
Bonusgeek: our tracking system is provided by playtech. This is the very same way cdpoker tracks. Apart from that, over the last 5 years, i had numerous cases of people saying they were being cheated… most of the time they were doing something wrong, or they had an anti cookie etc… etc…
Chargeback: the method of sharing the cost of chargeback is pretty much the same in every single affiliate program. I don’t understand what’s the problem here. Maybe i should suggest to the other affiliate programs that we should take processing fees, hold reserves… The way our industry treats the chargeback/processing theme is extremely generous and if you do a bit of research you’ll realise it.
Is it our fault if a player charges back: it’s a very subjective question to which nobody can answer. Titan Poker as well as all other brands under Casino Partners are managed by professional people that have a tremendous experience in managing players of all kind, and countries. Most people are very happy with the results they generate working with us, and they consider (as we do) charge backs a cost of doing business. It’s a very small percentage of transactions that are problematic, and it the particular case, i would recommand the affiliate to turn to its affiliate manager to sort out the issue. As most people here know, we’re very flexible and creative when it comes to help our affiliates.
Laurent