Professor has some very valid points as to why the communication should remain open. I for one will not promote CPays at the moment.
My main frustration with this one and the 888 issue is their first reaction is to deny everything, then people have to waste time proving that what was said in the first place is correct and finally, usually after months of back and forth they change their ways. Perhaps they all used to work in the insurance claims industry. The cynic in me thinks it is so they have time to come up with some other dodgy method to get more money.
Maybe we should be applying some kind of three strikes and your out methodology. In which case I think CPays were out around a year or so ago.
It just takes far to long for programs to change for the better but only minutes for them to change for the worse.