I had the same problem when I first started with 32RED, they told me that people were clicking on my direct download link. Check your tags and make sure that your direct download link in not associated with all your tags. I didn’t change anything when they told me this because I only had one direct download link on my website but somehow it got corrected the next month on their end. Bring it to their attention and I’m sure it will be corrected. Hope this is of assistance to you.