Hey Simmo!
That may well be.. but my main beef here is the bull that has been fed and the runaround. It is 3 days later and now I only find out why. Surely the support the first day could have given me a reason? Also, it would be only good manners to let a player know that his account is being locked…
But the absolute silence and wishy washy responses the first 2 days are rediculous.
The thing is that I am now not surprised to see so many players complaining about casinos all over the place (Even when the casino is right).. it is the absolute disregard for common courtesy that they show.
I sent the documents that they required and the first email said that my account would not be opened until I do so, then I replied saying that they should check the attachment of the email.. they are there.. only to be told that they cannot open them. (I sent 2 word documents and 1 gif of my passport) I should now send it to the processor.. and they gave me the email address.
Why they simply could not forward it is also beyond me..
The little things.. the little things…