I am really going to have to change all my reviews. I always metioned that online gambling is great, because you could play from anywhere – even while tavelling. I guess this is not the case. I was just other side the border, about 45 minutes away from where I live for a few days and played from there…
Absolutely insane.
Dear Mr. Lindsay Payne,
Thank you for choosing our Casino.
First of all, we would like to apologise for the inconvenience we may have caused.
Your casino account has been disabled because you connected to it and played from a country different that from one you registered in your account.
You will not be able to play with us until this situation is cleared. Should you wish to have your casino account reopened, we would be grateful if you were to reply to this email and send us the following documents:
* Copy of a form of Identification (passport, drivers license or other equipollont ID).
* Copy of one of your utility bills as proof of address.
* Written explanation and a proof of residence in the country you are playing from (hotel bill, plane ticket, etc…).Please feel free to black out any non-relevant or vulnerable information.
Our fax numbers are:
TOLL FREE FAX NUMBERS
Canada: 1866 665 7735
USA: 1866 600 3989
UK: 0800 056 7589
Australia: 1800 148 525
Hong Kong: 800 901 179
France: 0800 913 234
Japan: 0053 1780 053
Israel: 180 8441 210
Greece: 0080 0441 31318
Spain: 900 978 999
Germany: 0800 1830 428
Italy: 800 791 062
Portugal: 0800 880 269PAY FAX
+44 207 308 1359
Please enlarge the copies to ensure clarity of the information, and avoid unnecessary delays, and we will look into this matter as soon as we receive your reply.
If you require anything further, please do not hesitate to contact the casino support team on one of the toll free numbers listed below.
Best Regards,
Mark M.
GRAND HOTEL CASINOPlease feel free to consult our FAQ section should you experience any problems at the Grand Hotel Casino.
If that does not solve your problems, please use our E-mail support or call us directly on our Toll-free numbers.E-mail addresses
================
[email protected] (inquiries and competitions)
[email protected] (technical support)
[email protected] (accounts related queries)
[email protected] (rules and payouts)Toll-Free phone numbers
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United States of America 1 877 528 2496
United Kingdom 0800 056 7591
Italy 800 781 060
Australia 1 800 014 6614
South Africa 0 800 996 180
France 0 800 913 228
Germany 0 800 180 8275
Spain 900 944 426
Portugal 0 800 880 222
Canada 1 877 952 2222
Hong Kong 800 903 650
Israel 1 800 944 1205
Japan 0 053 1780 012