Hi Daera,
I get where you are coming from. But believe me when I say that I have been in this industry far too long not to know the different “mistakes” that can happen.
I did not use my aff tag, only use my laptop, whether I played at another casino of theirs in the past should really be no issue (Which I do not think I did – I cannot remember every single casino that I have played at – but this is definitely the definitely the first time at this casino) and I did not play using a bonus of any sort.
So all these factors should not hinder me in being able to play the money that is still left on the account. Remember that they sent me an email saying that my cashout has left the pending status (which is also rediculous, since they have the policy that you can reverse the withdrawal – a chance I was never granted) and yet I still cannot log in to play the rest of the fund (or withdraw it)
I am not really all that fussed about the money.. the fact that players can be treated this way makes me annoyed that I actually send people there and could lose a lot of money because of this.
PS.
I’ve cashed out from their sister casino Floridita, $750 from a free $10 once
CONGRATS!! :thumbsup: