Online Casino

[Anonymous]

My final post for today.. I sent them this email:

I did not ask about a delay in crediting a promotion..

I asked WHY MY ACCOUNT IS LOCKED?
I Do not want any promotion.. I simply want to play with the money I had in my account.

I did not request any promotion.. Simply unlock the account and let me play.

Thank you

And received this response.

Dear Kevin

Thank you for your recent communication .

Your account is currently lock for the moment.

Please note that our casino must check all accounts as part of a
standard security procedures.

We will get back to you by the end of the next working day.

Please accept our apologise for any inconvenience caused.

Should you require any further assistance please do not hesitate to
contact us, on the freephone Helpdesk numbers provided.

Best regards,

Sophia

Grand Hotel Casino

The Grand Hotel Toll-free Numbers
===============================

United States of America 1 877 528 2496
United Kingdom 0800 056 7591
Italy 800 781 060
Australia 1 800 014 6614
South Africa 0 800 996 180
France 0 800 913 228
Germany 0 800 180 8275
Spain 900 944 426
Portugal 0 800 880 222
Canada 1 877 952 2222
Hong Kong 800 903 650
Israel 1 800 944 1205
Japan 0 053 1780 012

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So, as a player, I am going to make sure that I get the full 450 on Monday from them..This obviously stems from the withdrawal I made yesterday.. crazy thing is that I still have 150 in my account to play with that they could have had.

As an affiliate, I am going to have to make a mention about this type of thing in my reviews.. this from personal experience.

It is a pity though.. we have been doing pretty well with Vegas Affiliates so far and have enjoyed working with them.