This just in from HCN:
Dear Nickola,
Congratulations on your win!
We have just received your first withdrawal request.
As this is your first withdrawal, we require you to follow a ‘one time’ only security procedure designed to provide you with maximum protection. Also it will allow you to make future withdrawals much more quickly.
All you have to do is send us the following photocopies via fax making sure the information that you send through is clear and easy to understand:
1) Two valid photo ID’s, For example you may send Passport and Driving license;
2) One Utility bill that shows your name and address.
Please note scanned copies of the documents mentioned above and sent via email are also accepted.
On receipt of the above documentation, we will send you the above withdrawal amount as soon as possible.
Thank you for playing at the Hotel Casino Network, where your security, privacy and protection is our number one priority.
Should you have any questions or concerns, please do not hesitate to contact the Hotel Casino Network Support Team. We are available 24 Hours a day, 7 days a week.
With Best Regards,
Natalie Carver
This is the first contact I have received from any human being over at HCN. Every other message I have received has been an automated Playtech procedural message. I can only speculate that I am receiving this message as a result of some kind of intervention by Income Access. For that I am definitely grateful.
Now, concerning the message itself:
First of all, this was not a win. This is a request to have my original deposit returned to my Neteller account from which it originated. A document request is not even warranted in this case.
Secondly, you just received my withdrawal request? I requested it 33 days ago. I have emailed support (the only way to contact HCN) no less than 4 times without any response.
Thirdly, I have NEVER dealt with a casino that requires TWO forms of identification to be able to process a cashout.
Finally, you’re available 24 hours a day, 7 days a week?! Now that’s just funny.