Hi guys,
Many thanks for the comments….both negative and positive. Nickpicky, your concerns and ALL player concerns for that matter are indeed very important to us and our partnerships with our merchants. As my collegue Vanessa stated, whilst it is not in our direct control, we strive to work with our partners to get ALL player issues resolved. Naturally we realise that this is an integral part, if not the most vital part of successfully running an affiliate program.
Regarding the closures of HCN and Sandpiper casinos, we informed our affiliates as soon as our merchants informed us of their desire to end our relationship. The timing of this was beyond our control and indeed, your comments are very valid regarding our reputation. It is for this reason that we took the responsibility to inform our affiliates so that they could take appropriate action.
Regarding Aus Vegas, we will be sure to pass on your comments to our client as your feedback is invaluable. Both Lassters and Aus Vegas are indeed reputable brands and we are certain they will do whatever they can within their capacity to improve on the comments you have made. As they are government regulated, their flexibility is limited on a number of administrative processes in comparison to other online casinos. Nonetheless, your feedback is constructive and we will pass it on.
Regarding Casino Webcam, they have been around as a live dealer licencee before most of the other live dealer operations came on. They do attract a certain player base as Dominique pointed out and have had a good run with retaining players. We have affiliates earning revenue from players they referred in 2004. Nonetheless, as they say, “To each his own” and if Casino Webcam is not to your liking, then fair enough.
I hope we have addressed most of your comments. As nick777 said, yes, please keep them coming as this is the type of feedback that helps us to improve the quality of the casino affiliate programs we work with.
More importantly, as my collegue Vanessa previously stated to you, please send us your player details so that we can follow-up your case with Sandpiper and do our best to find out about your withdrawal request. Ditto for that Aus Vegas check that you are still waiting for.
Key thing is to distinguish preferences from issues. We will do our best to help solve your issues, and those of all our affiliates and players, and where possible, perhaps your player preferences can be accommodated.
Many thanks,
Kind regards,
Sara