I realize that your activities are independent of the institutions you advertise for promotion, but surely you recognize that your program’s reputation is inexorably tied to the performance of the wagering products you offer. Are affiliates OK with promoting casinos that are substandard when compared to everything else that is CAP certified?
As I only use online casinos, I am unable to comment on your bingo, poker, or sportsbook offerings but these are some things I have noticed about your casino products…
AusVegas and Lasseters; both government-regulated (Australia) properties that seem quite safe. The gameplay and bonus structures are uninspiring but the support is beyond adequate in terms of availability and severely lacking in terms of proficiency. In the name of “security”, the payout system they use is ABSURD.
I made an initial deposit on which I received a bonus. I then lost the entire balance. On my second deposit I was issued a bonus which I requested to have removed. The support agent did this without difficulty. I then played and won and tried to withdraw. That’s when the fun began.
To place a withdrawal it was necessary for me to receive a PIN. That PIN was only issued to me once I provided documentation identifying myself and my address. Once I had this PIN in hand, I realized I needed a “security keyword” that was different from my password. After contacting support I was able to satisfy that step also. As I had deposited through Neteller, I wanted to receive my winnings through Neteller, but this is not possible. Instead, I only have one option available and that is bank draft. That one option has a fee of $5 associated with it and an extensive waiting period since the check is coming from Australia! The claim is that this is another security measure and once you receive your first check, you give them the check number and they upgrade your account so that you can utilize the full suite of options for withdrawals. How nice of them to upgrade players to the level at which every other online casino starts with! I suppose this is the most antiquated system in the entire online gambling industry. Keep in mind I have already submitted documentation and my deposit method is one that conducts an extensive background check also.
After going through all this, I try to make my withdrawal and I receive a message stating that the wagering requirements have not been met. This is interesting considering I expressly requested removal of my bonus so that I would not have any wagering requirements. I contacted support immediately and after 30 minutes of discussion I was informed that the previous agent had made it appear in the system that my first bonus was removed and the second was still in place. Eventually the agent was able to realize the error and he told me that everything was fine for me to withdraw.
I finally manage to submit a withdrawal that the software will accept and it reaches pending status. I felt like throwing a party after this accomplishment. Now I’ll just wait for the check to arrive. I waited for over 3 weeks and nothing came. When I logged into my account to contact support, I notice that my balance is back in my wagering account! I ask support what happened. The same person I spoke with 3 weeks previously tells me that it was reversed because I had not met wagering requirements! I could only laugh at this point. He asked if I had been informed that the money had been sent back to my account. Of course I hadn’t. After yet another lengthy review of my account, he promised me that I would have no further difficulty placing a withdrawal.
I requested that withdrawal 2 weeks ago and I still don’t have the check. I can state unequivocally that this is the worst banking system of any online casino I have ever used.
Keep in mind that even with all this, these two are the best casino products Income Access can offer for promotion. In subsequent posts I’ll discuss the rest of the offerings.