Hi Pam712,
This is extremely strange. I think that the best possible manner in which we are going to get to the bottom of this is to have as much information from you as possible.
Could you please e-mail me the following info to [email protected]:
- Types of computers being used (Mac or PC)
- CPU type (Pentium 4, Celeron, etc.)
- Operating System
- Are the computers behind a firewall?
- Anti-virus software on computers
- Connection Type (DSL, Cable, etc.) and speed.
If you could also e-mail me screenshots of the error you are getting, that would certainly help to pin-point the problem.