it seemed to slip both their minds..
as did my partner’s request to do the same, and appearantly the
conversation I sent him referring to the request was not sufficient proof.
I’ve been trying not to address this issue for a variety if reasons. I guess I’ve been fortunate enough to catch you in a good mood when we chat on IM as you seem quite sensible. Your forum posts, however, are almost entirely negative and often groundless.
We did not steal/unmap your players when we did the cooks merger – I would give you proof of this, however eCogra stipulations and standard privacy ethics prevent me (cannot give out any player data) – and we did not ‘forget’ your request to opt-out of the wager model switch.
That said, since you seem to keep bringing it up … I will address it.
1. Every single affiliate who emailed us to opt-out of the switch to wager model has been recorded.
2. Everybody who requested to opt-out within the given time frame was opted-out. I’m sure if any body had been missed we’d have heard about it long before now.
3. You ask me about this 2.5 months after the fact. You tell me you think you’re on the wager model but that you think you opted out. I check and there is no record of your email and no record in the database where all the requests were logged.
4. I tell you, if you emailed we are happy to honor it. However, I have no record of your request and nothing to indicate that you did actually make the request. I said please resend the original email to me and I will honor it.
5. Neither you, nor your partner are able to locate or find this request.
6. We are left with no reason to believe that you actually made the request.
I don’t think any logical person would think this has been handled incorrectly on our part.