For those who don’t know yet what Titan Poker is made of let me just tell you the following:
We have about 100 people (between england, Antigua and Manilla) dealing on a daily basis with the players. The support is available 24/7, 7 days a week, in english, french, spanish, german, italian.
Titan Poker is the Largest, and by far, poker operator of the ipoker network. About 55% of the players playing on that network are titan players.
Our group has been operating since 2002. We have over 300 people on staff dealing with marketing, players and r&d. We’ve been one of Playtech top operator for the last 4 years both in term of acquisition and retention.
I really don’t know where you take your information from, how you come to those conclusions, but i can assure you that if we weren’t doing a good job at acquiring players and retaining those players we wouldn’t be around and spending millions of dollars every month on player acquisition, TV ads, sponsoring players etc…
Don’t read in my email that we’re always doing a perfect job. Like any organization dealing with hundred of thousands of customers, we have our problems and pitfalls. This business is a daily challenge, every month we incorporate new payment methods, new games, new languages, new products and to do that job, we recruit, train and manage new people, coming from various industries and level of management.
The error that occured in this case was a misconfiguration of the tournament. This was due to ipoker people who are responsible for this aspect of the operation.
Hopefully my post put some light about what’s going on, who we are and how we operate.
I invite you to check out how many players are currently playing on our software, how many tournaments, table are currently active or planed and you’ll probably realize that this mass of players can’t be left alone and not managed properly.
Regards,
Laurent
PS: anyone interested in a private tournament/leage etc… can contact me directly to get it setup. And we’ll post a full report on how the tournament
went right here on the board.