Gday All,
As I posted a few days ago, we’ve had some problems with our payment system which have held me up getting the payments processed and sent.
Basically what has happened is that an issue was identified with carried forward amounts in the calculation of commissions. We found when we investigated that we actually owed some affiliates more money than what was being reported on the website. Luckily, this was identified before we sent out the payments!
We have been working furiously for a little over a week now, manually reconciling ALL affiliate accounts to ensure that we do not inadvertently short change anyone this month or going forward.
I know that I haven’t been at the forum too much to be able to give you all updates, this is partly because we were still working on the problem but also because I have dedicated so much time since the problem was discovered to making sure that it is corrected.
Now, while this miscalculation of carried forward amounts might not directly affect some of you right now. I can almost guarantee that if it was not corrected now – we’d have had problems in the future with calculations which may have ultimately affected everybody.
To cut a long story short, we have manually reconciled every affiliate on the system now and are generating the payments today to be sent by our Finance department who will begin making the transactions for us.
I’m sorry that this problem has caused us to stop everyone’s payment and I do understand the frustration and concern. However, I did need some extra time this month to make sure everything was correct and in order so that we can move forward.
I’m not anticipating that this problem will occur again in the future considering the amount of time and effort that has gone in behind the scenes to correct it now.
Apologies again for any inconvenience you guys have experienced.
Please let me know here or via email if you’ve got any questions or need help.
All the best.
Cheers
Trish
Affiliate Manager
Casino Profit Share.