Thank you everyone for your comments and feedback.
We ask our players to wait until their bonus chips have been credited to avoid any confusion with regards to the wagering requirements attached to the bonus. As the WR affects the player’s deposit as well as their bonus chips, we feel it is better to have a clear starting point for when the WR commences. We find that this policy helps clarify the situation for everyone, particuarly when it comes to withdrawals. It means the payments team can process the cashouts much quicker, as they can spend less time verifying that players have met the necessary wagering requirements.
Bonusgeek – further to your suggestion, we are also making some changes to our Welcome Bonus and Monthly Match pages on the website to make the process clearer, and we are changing the link to claim your bonus so it points to our Live Chat, rather than email, as this is easier and quicker for the players. This should be live later today.
Once again, thank you all for your posts – your feedback is always most appreciated!
Thanks,
Kate