32 Red, no doubt a class act. But I agree with bb1webs, making gamblers wait to gamble is not good. I can’t tell you how many times I went to another casino because the first one I found the bonus takes 12 hours to be credited.
That being said, instead of having “email support” to claim the bonus, why not emphasize the live support option with a link pointing to live support and stress that the bonus will be placed into your account in no time. Then that takes the waiting out of the equation as well as the likihood of this situation happening again. Then everyone is happy, and a player won’t find themselves with a bad taste in his/her mouth when the situation could have been avoided with a few minor adjustments to the website.
Lets look at it like an equation:
Problem = gamblers don’t like to wait and are penalized because of their eagerness to get into action.
Solution = If you are not going to change your policy with making them wait, at least take them by the hand and show them that the waiting can be avoided by simply going to live support
example, Click here to claim your bonus instantly via live support.
That may also get you a few hits from the search engines from players looking for instant bonuses.
You could also emphasize that most emails are tended to within 15 minutes. Kate brought up some good points, but 32red is not using those points to avoid these situations. That is all I am trying to convey here.