I have spoken with Pat Harrision, our Operations Director, and he has this morning credited your account with your Slots Bonus for you to enjoy at the casino.
We do pride ourselves on providing the highest levels of customer service, and again I can only apologise that you feel we have let you down on this occasion. I hope you will go on to discover why so many CAP members rate us highly for our levels of service!
I dare say THAT service is unmatched most anywhere.
Kudos to Kate and 32 Red! :thumbsup: