I was only surprised at the system you had in place
It make sense in my view as it also allows 32Red to get to know their players and vice versa. Also many players don’t like receiving bonuses due to WR tied into them.
So asking the player to request the welcome bonus is pretty reasonable as it is very easy for the player to do so. If you perform this request on Live Chat it will hit your account within minutes of your chat session ending.