Hey guys
I’m not sure why the checks would bounce – this is on the processor’s end, but I have a response from our accounts team and emails are being re-sent out to players as we speak.
Like most online casinos, the Casino Rewards group uses a third-party processor to issue checks for our players. Due to the sheer number of payments processed on a daily basis, this is normally the most efficient and effective way of sending checks to our players. Unfortunately, a small batch of checks issued by this processor encountered an error when an attempt was made to cash them.
As soon as this error was identified, we ordered the checks be re-issued and where possible players notified.
We certainly understand and share the frustration of our players for an issue that was unfortunately outside of our control. We are working closely with our processor to ensure we avoid a repeat of this issue and recommend to all our US players that they consider changing to ACH for future withdrawals to experience much faster access to their funds.
The email to players, as I have been told, contains the following:
Dear FirstName
One of the payment processors that we use has advised us that there was a problem with a recent batch of checks that were issued to our players resulting in the check having to be voided.
Regrettably, your recent cashin which was issued through this processor and sent out on #Date# for #Amount# was found to be invalid and has since been reissued on 17th May 2006. You should be receiving this check shortly.
We appreciate that this is an inconvenience to you and therefore I have placed a bonus $20 into your casino account , #AccountNumber# .
So that we can avoid this happening in the future , I’d like to give you the opportunity of getting your hands on your money a lot quicker and with less effort!
Sound good? Well using ACH we are able to put your funds in your bank account for you. No waiting for the check in the mail, no going to your bank to cash it in, no waiting for it to clear – just instant funds that you can access.
All I need to set this up is for you to reply to this email with the following details:
Account Number
Routing Number
Account Holder
Bank Name
Bank addressI’ll change your preferred payment method for you and you can start enjoying really quick withdrawals.
I look forward to hearing from you.
Cheers