Hi Ken
I can assure you that none of the casinos or poker rooms under The Palace Group employ any tactics to stall cash-ins, it’s not only underhand but also makes no business sense. Players like to receive their cash-ins quickly, and a happier player tends to spend more so the support agents always try to process as quickly as possible.
I did point out to the support agents that you could hardly be qualified as a newbie when it comes to gambling online and that it would be unusual for you not to have completed the cash-in correctly, however they’ve shown me proof that no cash-in was ever registered on the system. It does therefore look like that’s what happened.
If you wish, then please feel free to take screenshots when you process your cash-in this time.
Best regards,
Tim