Hi there,
I apologize for the delayed response.
How would we know which players belong to you if they did not use your links. The bottom line is players you refer from your web site or advertising have to use your links to be tracked to you, if they use another affiliates links they are not allocated to you. This is a fundamental rule of affiliate marketing.
Should a player go straight to the casino web site after visiting your web site they can still be tracked to you. This is what will be investigated. If the players do not belong to another affiliate they will be allocated to you in good faith.
I hope this helps.
Cheers,
Wayne