Here are the facts as they relate to this matter:
– An upgrade was performed on Vicsbingo in early January which caused our keno game to malfunction. The same upgrade WAS NOT performed on any of our other sites.
– While this was investigated, all accounts that were affected were disabled.
– Jon Daley then emailed every player affected to inform them that due to the malfunction their winnings on keno would be voided and many would receive their deposit back. Many players had already received cashouts from VicsBingo in the 3 months that the malfunction was occurring.
– The player most mentioned on these BingoPlayersUnion posts – Mrs. Knowles username Foo – was contacted by Jon Daley and after some email correspondence agreed to a $1,500 refund to her Neteller account and she would be finished with this matter. This was completed on April 17.
Any game malfunction in Las Vegas casinos (or anywhere else) voids any wins. We have been paying out wins for such a long period due to the malfunction not being caught in a timely matter, and of course people are going to jump up and down when we turn the tap off.
During this period, some players accounts were disabled and should now be enabled again if that was what was agreed to. If they have not been, we urge these players to contact customer support to get them enabled again.
All Revenue Giants properties pay all winners in a timely fashion, and have done so since 1998.
Cyalater8, your efforts to be a “bingo watchdog” are valiant… and I agree that we need these sites out there. But please remember that there are always two sides to every story. I am unable to trace any instance where you contacted anyone from our organization to get clarification on these matters.
This matter is finished and we will not respond to any more public posts, we are not interested in getting into a slanging match such has already been demonstrated in this thread.
Scott Logan
RevenueGiants.com