Hi Ken
It looks like these problems are due to errors made by Proc-cyber when trying to process the payments. We’re tracking down which agents were involved to get to the root of the problem. Your final payment of your cash-in has now been processed, please accept my apologies on behalf of The Palace Group for any incovenience that has been caused.
The problem with your friend’s account was that the utility bill he had sent in wasn’t clear but the support agents are now going to process the cash-in.
Best regards,
Tim