I was referring to a single player at the time, but I’m sure you’re right that there are more people that have posted/complained/been deemed a bonus abuser (for right or for wrong) … you guys know I’m ‘not at liberty’ to discuss any player accounts for privacy reasons … but I think you’d be surprised how many of those who do post/complain only tell the half of the story that makes them seem right. They tried a trick, it didn’t work out … they go moan about it for spite.
Is that always the case? Don’t be silly … I’m sure, as you are, that there have been instances of would-be legitimate players being turned away. I’ve heard the story about somebody who knows the person personally and knows they are a wealthy…. or affiliates that know the player and know they gamble big $$ at another group. Why did the casino turn them away?? They are rich/big spenders, not looking for free money … unfortunately the company does have that personal relationship to base the decision on. The company only has that player’s behavior at this group’s sites/casinos to base the decision on. I think that is understandable.
If you had a store and every time a guy with baggy jeans, a head band, and ghetto blaster came in you got robbed … soon you’d stop letting them in … even if they said, “Hey, I just want to buy a bottle of water … you have it advertised in the window!” … eventually you just make the decision that you are safer to not allow that person in the store.
Personally, if I’m in the affiliate’s spot … I think I would share your opinion. Makes sense from the outside looking in … no question there. However, being on this side of the fence, I look at the numbers/patterns/trends and that data is the evidence that supports the company’s policy of ‘uh oh, that’s not good … we need to stop that’.
Anyway … if you’ve got suggestions on a better way to accomplish this, I’m certainly open to them. I think everybody can always improve and that includes this company. To that end, I’ll bubble up any suggestions you have to top management here.