Hi Paul,
Your points are well received. The company line is the company line. So, as you insinuated previously, at least in this instance, I did simply repeat the ‘company line’. The company would argue the definition of a player, which would revalidate the line – at least for those to care to get caught up in semantics.
That said, I don’t think that is necessary because you know I understand what you are saying and I know you understand what the company is saying… even if you disagree with the wording.
So where does that leave us … no further ahead than when we started, except that you know that the company defines a player as somebody who has intent to spend their own money and will be able to claim all the bonuses if they choose to.
I think you made a good point about the supermarket and the typical lost leaders. There are obvious similarities (which we all know and agree on), but some food for thought:
When a user physically visits a store to claim a lost leader coupon they are physically _there_ … and as such … will likely, for the sake of convenience, get the other items they want there.
In cyber space, we don’t get the luxury of lazy customers who can’t be bothered to go else where … the next store of ours isn’t on the other side of town … it’s just one click away. As such, they can run around to all our ‘stores’ (to draw a comparison) very quickly and claim the coupon at them all without bother to stop and ‘shop’ (play with their own money in the companies definition).
I think you’d find if this happened at the supermarkets … and they had a way to track customers as they ran around the city cashing in on the good deal AND not buying anything else … then they would not allow it…. just my opinion, of course.
So, how does the ‘real world’ handle it … I think of offers where it’s ‘limit 1 per customer’ or ‘limit 4 per family’ type of thing … but the company here doesn’t want to do something like that because the majority of customers never have an issue and we don’t want to take the bonuses away from those ‘players’.
Anyway … I’ll stop rambling… as I said, some food for thought, if nothing else. However, I doubt that has had any impact on your feelings about the company line which I originally regergitated.
… and if I’ve been on a tangent and you really just want the words changed … what do you feel would be a good suggestion(s)? I’m happy to take it to the appropriate people 