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Reply To: Player Retention

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#688216
Anonymous
Inactive
Ryan wrote:
The way it works and the way it has always worked is as follows:

A player is welcome to join any and all of the casinos and claim the associated sign-up bonus.

If a player joins many sites of ours, and only does the very bare minimums across all those accounts in order to ‘score the bonus’ then they are very obviously somebody who has no real intent to spend their own money and actually gamble at our casinos. They are, simply put, only there to try and rip us off.

RANT MODE ON

What a load of self-serving rubbish.
:angry:

THe second statement is a complete contradiction of the first statement.

That’s like a supermarket putting out coupons on loss-leaders to attract customers and then getting angry when the customers only buy the couponed items.
:withstupi

No one is “ripping you off”. They are choosing to take advantage of an advertised special in a legitimate way. I’ll agree that the casino and the affiliate is unlikely to make money on these players, but to blame the player (or the affiliate) in any way is completely out of order.
:slapface:

Ryan, perhaps you should “keep in mind” that one bad experience gets publicised a lot more than 10 good experiences. This wishy washy approach as to who will and will not get the bonus does you no good at all.

And beleive me when someone is told that they are “ripping us off” or that they are “a bonus abuser” … then it is a very bad experience.

All it takes is a clear statement about the number of seperate bonuses allowed across the group (either as a specific value or a percentage of deposit) and players and affiliate will be happy.

RANT MODE OFF

Ryan, I shouldn’t really get on at your or your program here – as your responses here are always helpful and forthright – which I appreciate.

But this trotting out of the “company line” on an issue that does actually need to be fixed does you no credit at all … lets get the bonus limits clarified so no-one has to get the bad experience of being called a “bonus abuser” …

Hopefully we will hear some clearer thinking. I’ll be listening.
:allears: