I was short paid for February and 4 emails later I finally got a response saying the were sorry for the delay as they had been celebrating the Grand Bay birthday. This, despite me first emailing them a week and a half before that. Actually I received three apology emails on 28 March and still nothing further. The only way I managed to even get those replies was by threatening putting them on my not recommended list and mentioning my problems with them at CAP and GPWA.
Have just shot off another email saying it’s unacceptable. So you’re not alone in being ignored.