Ok, I will have to read thread….
Doh!!! Here is what eCogra responded and I tend to agree with their assessment. Plus the players deposits were refunded. While I am sure this is disapointing to the player this is exactly what would happen at any reputable land based casino also
Quote:
I have investigated your query with the casino and have found that the reason you have not been paid your full cash-in amounts is that the casino has determined that you have not reached the legal age to gamble in your jurisdiction, Las Vegas. As such the casino has followed their Terms and Conditions and voided all play on your account and refunded your deposits.
Both eCOGRA and the Casino are committed to Responsible Gaming and take the issue of under-age gambling very seriously. eCOGRA requires players to be of legal gambling age in their home jurisdictions . The casino’s Terms and Conditions reflect this and I have copied the relevant sections of this for you;