February 12, 2006 at 3:14 pm
#683253
Inactive
Hi Pacificsun1,
I spoke to our IT Department Head and he updated me as follows regarding the download stats:
All download stats have been recorded into the download server database, i.e. there is no information missing. The problem has been with the query that exports the stats to our affiliate reporting system which hasn’t been working since our IP swift over (this month). IT will be fixing the query in the next 24 hours so that you will be able to see all your downloads for this month.
I’ll be checking up with our IT tomorrow morning and I’ll update you accordingly.
I apologize to you and all our affiliates for the inconvenience of not having this important data.
Thank you for bring this problem to our attention.
Best regards,
Lloyd