Hi Pacificsun1,
I received your email and I read your post. As I explained in my last email (copy below) to you, if you have download redirect links on your website, clicks on this links is the not the equivalent of player downloads. That’s why I asked you where you got this information from: ‘I have 223 downloads in the past 3 days….’?, because it is highly unlikely that 234 clicks on download links on your website would translate to 223 downloads. Furthermore, you may be getting these downloads form other sources so in order for us to check ourselves it would be very helpful if you could tell me were you learned that you had received 223 downloads in 3 days.
Whatever downloads your players made they have been recorded. It is just that the download stats have not been available on Brightshare.
Please note that I’m only interesting in making sure that you get nothing less than what is owed to you.
I’ll email you later today.
Best regards,
Lloyd
‘ May I please enquire: how do you know that 200 downloads were made in 3 days? Can you send me anything that shows this?
From my experience players like to click, but if they are surprised with a pop-up download file before they have reached the casino website they may in many cases decide to close the file and not proceed with a download off your website.
Regarding the number of players, all your players are automatically tagged with your affiliate ID which goes to Microgaming. Microgaming then update the casino PTS database (Player Tracking System) with the new player details that include your affiliate ID. We then produce all our affiliate reports as direct queries from the PTS database so that there is zero room (and may I please add desire – because we pride ourselves in running a very honest operation and also we need to have accurate accounting) to change player banner tags (affiliate IDs). Furthermore, the affiliate IDs (banner tags) are encrypted by Microgaming so that they can’t be changed, even if we wanted to, which we don’t.
Now specifically regarding the downloads, which come to us separately from the casino download servers, we have had a problem receiving these specific stats the last week or so, since we have moved IP, from Telas (sorry that’s Telus not Telas) to Peer1. However, this would not effect any of the other stats that are tracked and collected independently by Microgaming and then transferred to the casino. I apologize about the lack of download stats. I’m in touch with our IT department and I hope to have this up again in the next few days.
I’ll look into your stats again on Sunday when I’m at the office and get back to you again.’