This is an affiliate website, for people who affiliate with a variety of online gaming places.
Since you are not an affiliate, and you are not looking to contact an affiliate who promised and failed to take care of you, this isn’t really the place for this.
Most of us visit http://www.casinomeister.com regularly to find out which casinos have a lot of complaints lodged against them.
That is the site you need to go to. Casinomeister has a “pitch a bitch” section where you can file a complaint.
You can also go to the OPU http://www.onlineplayersunion.com and post your complaint there. OR to http://www.winneronline.com . These are all player boards that are well known to attempt to solve such problems.
Here our contacts are affiliate managers, not casino managers, and it’s not a forum equipped to deal with your complaint.
It is however quite possible that helpful people may contact you privately in the PM section. I hope you solve your problem at one of the above player boards on in your PM section here.