Jocelyn,
Here is the latest from the player. Since they also have not responded here it I will be taking them down. I understand if they are trying to find a bug in their code. That can be very hard sometimes, but to treat the customers this way, and offer no “sorry we really are working on it” is just bad business.
I never got an explanation or compensation. When I call, the customer service supervisor tells me that it has been escalated to the technical department and until THEY call me there is nothing they can tell me. I ask to speak to someone in the tech. dept. and they won’t allow that. I ask to speak to someone higher on the food chain and they won’t let me. I have never seen such poor customer service before. I sent a complaint to the OSGA (mostly they are watchdogs for sports books but I hoped they would help or refer me to someone else). They didn’t even get back to me. I’ll send Party Poker an e-mail every few days, but at this point I’m just about done. I’ve gone hard for a month now and they have finally worn me down. I guess screwing the little guy is what they do.