I like your ideas.
I’m not sure about the complete tracking, although I love the idea… I am my own webmaster and don’t have as much time to devote as I would like 
(I have a wife)
I also like the newsletter idea. So, mailermailer is a newsletter of sorts? I’ll have to look into this. I would love to do that and send out a welcome mailing which tells my users how they can sign up through my site allowing me to help them with any issues they might have.
I have a couple of users who I have ‘gone to bat’ for, but they have just found the ‘contactus’ email. And one was not my player 
So… mailermailer.. I’ll check it out.