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Reply To: MAJOR Terms and Conditions Changes coming at Referback

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#669978
Anonymous
Inactive

Hi Wayne,

Thanks for replying, and thank you :) for updating your T&Cs regarding the 6 month clause. I am glad you are feeling well enough to join in this important discussion.

However players cannot remain in the casino data base forever, this does not make sense. At some point we have to draw the line and in our case we have decided to tell you were the line is.

Understood. But how about a line at 3 years instead of 6 months? Other programs are tracking players “for life” — why can’t you? You were before, so why can’t this continue?

Assuming you must draw a line somewhere, I think 3 years is more acceptabale than 6 months. 6 months of inactivity is just not enough time to know “for sure” if a player isn’t going to return. I think 3 years is more like it. (So long as the 3 year rule does not apply to players referred before August 1, 2005 — those players should still be tracked forever to prevent the clause from being retroactive).

Regarding qualified players — To me, a qualified player is described by both of the types you mentioned: one that makes one large deposit, and one that makes multiple smaller deposits. One large deposit could last a long time for some people. I believe affiliates should be paid a commission on ALL referrals, regardless of whether or not the player makes a second deposit. This is the way most other programs operate, and this is the way you operated prior to August 1. The new model is less than ideal, and many affiliates will choose to promote programs that don’t have such a clause in the T&Cs. Restructure the bonus program instead; don’t implement a 2nd deposit requirement.