At Poker.com we sometimes require verification of a players identity, but only if they have deposited with a credit card.
We do this purely to lower the risk of any credit card transaction being charged back by verifying that they are in fact the owner of the card being used to fund their account. Credit card chargebacks due to fraudulent users is without doubt our biggest headache as an online poker room.
These are the two situations where a player will be asked to verify their identity.
1) If they deposit via credit card and then wish to withdraw.
2) If they reach certain risk limits with credit card deposits.
I can understand that some players may have issues with supplying such information. But if you are dealing with a large or reputable operator there is no way that your information would be put at risk. We go to great lenghts to protect the privacy and security of our customer’s information. There is no way we would risk our reputation by allowing improper use of personal information to occur. Imagine the headlines if Poker.com was accused of identity fraud!
I guess there are some small risks with the actual transmission of your info via email or fax and we are actually in the process of developing a secure system of uploading id documents online to eliminate this risk.
I’m unsure why Golden Palace are asking for this information if you have deposited by Neteller and withdrawn by Neteller. We would never ask for verification in this instance as we are indemnified by Neteller for all payments and there would be no risk of us of a transaction being disputed. It is only credit card depositers that we verify.
Anyway, just thought I’d give some insight as to why casinos might ask for this info. With the current credit card processing landscape, it is a necessary requirement. Without such checks, we would lose our merchant accounts due to chargeback levels.
Most legitimate players have no qualms supplyng us with their info and we even sometimes use bonuses to ensure that they are happy with the service.
As an affiliate I would be more comfortable knowing that the casinos that I send traffic to have good fraud protection procedures in place to ensure that they provide a safe & fair playing environment for the players I send them.
Let me know if you have any questions I might be able to help with.
