Ok, evidently we have an issue somewhere. Although I’m not sure when we’ll be able to get this resolved, understand that it will be resolved!
My last day here is fast approaching but the rest assured that the team here will certainly follow through. I trust that you will keep them busy 
If anyone else is experiencing this problem please do let us know.
Thanks for your patience Kevin! We’ll keep you posted on this.
– Jennifer
PS. I’ll miss working with you.