Hi Webone
I couldn’t agree more with you regarding the past two months. I am in the exact same frame of mind regarding their performance lately and this is what I gather….
About two months ago (funny that we start experiencing the downhill about this time) they had a new manager for their marketing or finance team so I am guessing because they suddenly strapped down on their bonuses and promotions and practically went dry with any type of discretionary bonuses and spot bonuses. I think this pissed alot players off and I was one of them because I used to be a very frequent player there but they always took care of me with bonuses until they stopped and now I have to fight to get anything and this is like after many deposits…….
So with that said, I have direct contacts that I use if I need support typically but I do know their general que is often unanswered and they will tell you to use their direct emails.
I definately feel they are 100 % honest and always have been especially with my experiences with them as a player I know they have always maintained high integrity.
But my huge issue is that they went from my biggest and best performer for 10 months straight, to NOTHING for the past 2 now three months! The only light at the end of the tunnel I see is that in general the past 2 months were VERY ugly for a majority of us AND last month I had a $16,000 winner on the 2nd day of the month.
THen by the end of the month my commissions were only in the hole by -600 which means I made up 15,000 to get that far out of the hole and had I not had such a huge winner it would of been a record month.
Im going to reserve my final judgements and decide whats going on with them come the end of this month as I am really hoping the past two months were just a fluke, since after all I had 10 previous months before the two bad nothing but outstanding.