Hi All
Let’s clarify this chargeback issue quickly.
We deduct chargebacks at the commission percentage and NOT the full amount.
This was an erorr in response by one of the Support guys.
This has been taken up with him and dealt with.
We deduct chargebacks at the same rate we pay earnings.
Therefore the Affiliates does not bear the cost of the chargeback and the Affiliate program does not make a profit off the chargeback.
I apologize deeply for the confusion and can assure that we do NOT deduct full chargebacks.
Thanks to Tim for taking the chance to punt his own program but we function the same on chargebacks.
On top of this we also have a new audit report on our website that displays data at a player level.
This is a great tool to use when checking things like chargebacks and player activity.
I am very sorry for the confusion and trust that all is clear once again.
Thanks.